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Frequently Asked Questions

Is the building suitable for my area?
We want to be sure your purchase fits your needs, but please be aware that it is your responsibility to determine whether or not you will need a building permit, and to determine what the requirements are to meet local building codes or other rules that apply in your locality. You can contact your local building code authorities for such information. Laws, ordinances, regulations, restrictions, covenants, and other codes or rules that apply to sheds, storage buildings or other outdoor structures in which you may be interested vary from State to State and from locality to locality and these codes or rules are also subject to change. Please confirm that the merchandise will meet the local building codes and regulation PRIOR TO PURCHASE

What Do I build the shed or cabin on?
In all cases a concrete raft foundation is ideal. However, any solid foundation which spreads the construction load over a wide area is enough.

Do you assemble or will someone help me erect my storage building or sheds?
All our kits are do-it-yourself kits and arrive at your home ready to be assembled by you. Each kit comes with easy to follow installation manual for assembly. Installation manuals can be also be viewed and downloaded online. Metric manuals are also available, in case you are more familiar with that measurement system.

Is the assembly difficult?
It is not difficult, but some building knowledge and experience will definitely help. To make the assembly easier for you we provide you the easy to follow and understand installation manuals.

Are the instructions easy to follow?
We always recommend to read the instructions before you start. Every installation manual encloses list of parts, step by step instructions, pictures and drawings.
What tools will I need to assemble my shed?
Work gloves, safety glasses, level, tape measure, hammer, rubber mullet, screwdriver, pliers, stepladder. Cordless drill will save assembly time.

How long does it take to assemble?
It shouldn't take more than 1 day, but the assembly times vary depending on model and on the kind foundation used. Most of our sheds can be assembled by one person but we recommend two people to assemble your shed kit.

Can I tear down my shed and build it again?
Yes, you can tear down your shed and build it again, but we do not recommend to do it.

Can I paint or stain my new shed?
Yes, we recommend to paint or treat your building right after its assembled. Paint or stain will help to protect your new building against the weather conditions.

Will I need to spend a lot of time taking care of my shed?
For safe and long term use of your new shed we recommend to maintain and inspect it regularly. You should pay attention to the paint, roof construction, covering material, doors and windows and foundation fastenings. It is very important to make sure that underneath the cabin is well ventilated.

What is your return, exchange & refund policy?
If you are not satisfied with our products you may return the item in its original package within 14 Days for an exchange or a refund. The 14 days begins from the day delivery was made. Credit will be issued after the kit is returned and inspected. Refunds are less the shipping charges to the ship to address and less to the return to address (Two shipping rates will be charged.) If free shipping was offered our actual shipping costs will be charged to and from the ship to address. To return an item just email or call us to receive a Return Authorization Number (RMA). There will be a 15% restocking fee on all returns. Shipments without Return Authorization, or assembled items will not be accepted for return. Shipments returned out of their original boxes will be charged an additional 20% on return. Purchaser will be charged for any missing or damaged parts.

What is the cancellation policy?
Your Order may be cancelled before the items have been shipped from our warehouse. A cancelation number will be issued. Orders that are not canceled, or if an order is refused by the customer at delivery, it will be subject to all actual shipping fee's. This also applies to orders where the customer is not home at the time of delivery and the package is returned to our company.
All orders are processed upon receipt. It is only possible to cancel an order prior to shipping. All cancellations may be subject to a credit card processing and any additional associated fees.

What does the limited warranty include?
Please refer to the manuals page to read about the warranties for your product.

Do you have a warranty? How Long?
All of our sheds come with a manufacturer's warranty.

Should I Buy a Floor Kit?
Some of our shed kits have an optional floor kit. Why is it optional? If you are fairly experienced you can save by purchasing the lumber locally, instead of purchasing the floor kit and the cost of shipping lumber which is readily available at your local home improvement center or lumber company.

Do you charge sales tax?
There is no sales tax collected on any order shipped outside of Florida. 6.0% Sales Tax will be added to all shipments within the state of Florida. Tax Exempt Organizations should fax resale certificates after placing your order.

How long will it take to receive my order?
All orders placed before 1:00 PM EST are processed and pick up by our carrier within 48 hours. Orders placed after 1:00 PM EST will be processed and pick up within 72 hours. Depending on your location the processing and transit time is approximately 5-10 business days.

How will you deliver it?
Most of the time we ship FedEx LTL or thru other LTL truck companies.
Please note that all deliveries are curb side delivery. For any other special delivery instructions please inform us before placing your order.

What about delivery confirmation?
As soon as your item is picked up by our carrier we will send tracking numbers via email. This will allow you to track your order estimate arrival.

Will my item look exactly like the picture?
We make every effort to provide high quality images to assist you in choosing an appropriate product. However, please note images may vary in color depending on your monitor settings. If exact color is critical we recommend contacting us & we will try to describe the specific colors.